1. Refunds
If the service was not provided because of a technical issue on the Provider’s side, the Customer may request a refund for the unused part of the paid term.
2. Request procedure
Contact dashboard support and include your account email, payment number, plan and a description of the issue. Requests are reviewed individually and refunds are made to the original payment method where possible.
3. Auto-renewal
Disabling auto-renewal stops future charges but does not shorten the current paid period.